Aug 5 2007

From Good to Great

My wife and I ate at a nearby “Huddle House” after my gig the other night. If you’ve ever eaten at a Huddle House, you know that at 11pm it becomes the cultural hub of any community. Even at that late hour, we had one of THE BEST waitresses I have ever had at any restaurant (and I like to eat!). Here’s what I learned from my experience there:


Good Customer Service vs. Great Customer Service

GOOD
“Hi. I’ll be right with you.”

GREAT
“Welcome to Huddle House. I’m so sorry I couldn’t take your order right away.”

GOOD
Stopping by to ask if you want more to drink.

GREAT
Bringing another glass of your beverage BEFORE you’ve run out of your current one.

GOOD
Checking to see if you need anything else.

GREAT
Checking to see if you need anything else, checking to see how your food is cooked, apologizing again for the delay in serving the food.

GOOD
Bringing your check to the table.

GREAT
Bringing your check to the table as well as several to go cups “just in case” you wanted to take your drinks with you. And then pouring them in the glass for you.

GOOD
Thanks and come back.

GREAT
Thank you SIR and we hope to see you back at Huddle House again. Have a great night.

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Aug 5 2007

Are You Interested?

Tony shares his thoughts on folks who believe in God but just aren’t that interested. It reminded me of a friend of mine (actually several) who, in my opinion, shares that philosophy. Three thoughts from Tony’s post:

  • He’s not looking for religion. (And, I don’t blame him.)
  • Though he doesn’t have a relationship with God, his comments suggest he believes there is a God.
  • There are times when he even practices the discipline of prayer even though he doesn’t have faith that those prayers will be answered.

What’s refreshing to me is that Meadow Heights Church is trying to develop relationships with the people described above. It’s our mission and focus. We’re not trying to discount folks like this, but working desperately to cultivate authentic relationships built on real life practices and not the “religion” that has turned them off in the first place.

It’s not our job to “assimilate” them to God – we’re simply here to point them in the right direction as we experience the journey with them. We’ll do what we can do and then we’ll let God take care of the rest.

Who do you know that fits in this category? And what is the next step in your journey together?

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Aug 3 2007

Kickin’ Cancer to the Curb!

Another win for coffee!!

The data shows that coffee drinkers were 41 percent less likely to have been diagnosed with liver cancer than people who don’t drink coffee. For every daily cup of coffee people drank, their odds of having been diagnosed with liver cancer dropped by 23 percent, compared with people who never drink coffee. People who drank a lot of coffee were 55 percent less likely to have been diagnosed with liver cancer than those who didn’t drink any coffee.

You can read the entire article here.

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Aug 3 2007

30 Days To Live

LifeChurch.tv is launching a new series called “30 Days to Live.” It looks very interesting. Here’s a snippet from their series blog:

Do you ever wonder what you would do if you were told you only had a few days left to live? The 30 Days to Live message series, as well as this website, were designed to challenge you with that very idea…You’ll discover practical approaches to apply as you begin to live in the moment, live for eternity, leave a legacy, and fight for peace. Also, you can read about how others are planning to live as though they were in their last 30 days.

This looks like it’s going to be good!

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Aug 2 2007

Searching the Past

I just spent several hours going through old cassette tapes. WOW! Did those things bring back some memories! I heard everything from songs taped off the radio to my senior recital to tapes of several of the school bands I used to teach.

We’re in “de-clutter” mode at the house. I learned a lot about decluttering from this guy. We’re trying to simplify our house and ultimately our life. I’m finding it hard in stage one to let go of the memories from the past. It’s funny how attached we become to things that happened so long ago. I hadn’t pulled out those tapes for years, but they instantly brought back memories.

Where has life gone? It seems like yesterday when I was making those crazy cassettes and now I’m wiping off the dust. I guess I’m getting ready to enter a new stage of life but I haven’t quite gotten over the old stage. Change is difficult, but I have found over the years that once you settle in to a new routine, the past distances itself from the future.

So the next few weeks will bring much “change” and hopefully I’ll be ready for it! Any advice out there?

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